Refund & Cancellation Policy

Last updated: August 26, 2026

We want to be upfront about how refunds and cancellations work at Daren Wac, so there are no surprises after you purchase.

Our Refund Policy: All Sales Are Final

Because our software is a downloadable digital product, once you’ve purchased and downloaded it, it can be used, copied, and installed — meaning we can’t “take it back” the way a physical product could be returned. For this reason, we do not offer refunds on the initial software purchase, subscription charges, or educational content, except in the limited situations described below.

We know this is stricter than some businesses, but it’s a necessary policy for digital products: without it, anyone could purchase, download, use the software, and then request a refund, which isn’t sustainable for a small business like ours.

Please make sure you’ve reviewed the product details, features, and requirements carefully before purchasing. If you have questions about compatibility, features, or whether the software fits your needs, reach out to us at support@darenwac.com before buying — we’re happy to help you make the right call.

Exceptions — When We Will Make It Right

While we don’t offer refunds for change-of-mind, we will resolve the following situations:

• Duplicate charges — if you were accidentally billed twice for the same purchase or subscription period
• Failed or corrupted download — if you paid but were unable to successfully download or access the software due to a technical issue on our end, and we’re unable to fix it
• Unauthorized charges — if your payment method was used without your permission (subject to verification)

If any of these apply to you, contact us at support@darenwac.com within 7 days of the charge, and we’ll investigate and make it right — whether that’s a fix, a credit, or a refund, depending on the situation.

Subscription Cancellations

Unlike the initial purchase, your monthly subscription is fully cancellable, anytime, no questions asked.

Here’s how it works:

• You can cancel your subscription at any time through your account dashboard, or by emailing support@darenwac.com.
• Cancelling stops all future billing — you won’t be charged again after your current billing period ends.
• Cancelling does not refund the current or past billing period(s) already paid. You’ll continue to have access to updates and security maintenance until the end of the period you’ve already paid for.
• Once your subscription ends, license-dependent features of the software (such as continued updates and security patches) will lock, in line with our Terms of Service. The software will remain installed, but ongoing maintenance and updates won’t be delivered without an active subscription.

If you cancel and later want to come back, you can simply resubscribe — your original purchase and license aren’t lost.

Educational Content

Purchases of courses, guides, or educational content are also non-refundable once access has been granted, for the same reason as the software: once you have access to the material, it can be viewed, downloaded, or saved, and we can’t undo that.

Client Services (Coming Soon)

Once we begin offering custom client work or consulting services, refund and cancellation terms for that work will be outlined separately in the relevant service agreement or statement of work, since project-based work involves time and deliverables rather than a simple product purchase.

Chargebacks

If you have a concern about a charge, please contact us first at support@darenwac.com before disputing the charge with your bank or card provider. We’re generally able to resolve billing issues directly and much faster than a formal chargeback process. Filing a chargeback without reaching out to us first may result in suspension of your account and software license while the dispute is investigated.

Questions?

If you’re unsure whether your situation qualifies for an exception, or you just want to talk something through before purchasing, reach out — we’d rather answer your questions upfront than leave you unhappy after the fact.

Email: hello@darenwac.com or support@darenwac.com Website: https://darenwac.com/